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Rausch Latin Asia SDN BHD

SHIPPING POLICY

 

Shipping Policy

 

Shipping to Malaysia from our local office is free for orders above RM 300.00.

For international orders out of Malaysia, we charge delivery at cost based on the charges from our logistics service providers.  All shipping costs are the responsibility of the customer.

We will only ship to addresses provided in the billing address or shipment address provided during your purchase.

Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.

 

We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.

All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.

Change In Shipping Address:  If you have any request for change of shipping address, please email us at cristina.rausch@latinasia.com.co within 12 hours upon your order submission.

If request of change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.

Shipping Time:

It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.

 

Tracking Number:

Once goods are picked up the selected shipping partner, the tracking ID for the package will be available. Any communication is to be via email/mobile app/sms.

 

We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.

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